www.t-mobile.com 
July 7, 2025 
 
Hon. Marvin A. Blyden  
Chairman Committee on Housing, Transportation & Telecommunications  
36th Legislature of the Virgin Islands 
Legislature of the Virgin Islands 
Via- Mr. Rudy Krigger, Jr.- senatorblyden@legvi.org 
 
Dear Senator Blyden, 
 
We hope this letter finds you well. Thank you and the Committee for the opportunity to appear during the 
May 14th hearing and provide testimony on behalf of T-Mobile. It was an honor to share our insights and 
contribute to the discussion.  I am writing in response to your June 20th letter, inquiring about the fees charged 
when making bill payment via credit card, as well as any other payment methods, within the Virgin Islands. I  
apologize for not being able to meet the July 4th deadline provided, given unforeseen circumstances and the 
July 4th holiday. 
 
T-Mobile customers across the nation, including the USVI, are provided with multiple convenient methods to 
pay their T-Mobile bill.   
• Using the T-Life app to make a payment; 
• Paying online from their T-Mobile account, either logging in or paying as a guest; 
• Using AutoPay- this free service allows customers to set up a saved payment method to 
automatically pay their T-Mobile bill with their bank account, debit, or credit card; 
• Bill pay from their bank, by providing their bank with the payee details to set up bill pay from 
their bank account; 
• Payment by mail (must allow at least five days for your payment to reach us); 
• In-Store- payments and payment arrangements completed by a Mobile Expert in-store 
(regardless of payment method) are charged a Payment Support Charge of $5, plus 
applicable tax. 
Please let us know if you have any questions or require additional information. 
Sincerely, 
 
 
Ileann M. Cañellas-Correa 
Managing Corporate Counsel