MEMORANDUM 
 
 
TO:        ALL DEPARTMENT HEADS 
               ADMINISTRATIVE ASSISTANTS 
               EMPLOYEES COMPLETING INTERDEPARTMENTAL REQUISITIONS 
 
FROM:  CLEMENT (TONY) ELLIOTT 
               BOOKSTORE SUPERVISOR 
 
 
RE:        BOOKSTORE POLICIES AND PROCEDURES 
 
 DATE:  02/18/03 
 
 
Under the umbrella of the University of the Virgin Islands, the UVI Bookstore’ s mission 
is to provide textbooks, other required reading material and school and office supplies to 
the university community and other outside entities who choose to use the bookstore as 
their supplier. 
 
We sell computers and computer accessories including printers, software products, 
various items of clothing, gift items, general books, text and trade books and we also 
process special orders. 
 
Normal bookstore hours are from 9:00 am to 4:00 pm.  However, during the first two 
weeks of the spring and fall semesters the bookstore hours of operation are from 9:00 am 
to 7:00 pm, Monday to Thursday and on Fridays the store opens at 9:00 am and closes at 
4:00 pm.  The bookstore does not open on Saturdays, Sundays and UVI holidays. 
 
                                                POLICY 
 
Prices are subject to change without notice.  
 
Refunds are given for required reading material only during the first two weeks of the 
semester. 
 
During the summer session refunds are made during the first week only.  
 
Customers must present the original cash register sales slip when requesting an exchange 
or a refund. 
 
All other goods purchased are considered final sales and are subject to the manufacturer’s 
terms and conditions. 
 
 
 
PROCEDURES FOR OBTAINING SUPPLIES 
 
 
An interdepartmental requisition must be completed with the following information:   
 
a) 
Date of request; 
b) 
Name of department requesting supplies; 
c) 
Account number to be charged; 
d) 
Quantity of items requesting; 
e) 
Unit of issue   (state whether each, package, dozen, or roll); 
f) 
Unit cost of item (obtain unit cost, insert extension); 
g) 
Description of the items needed; 
h) 
Name of person requesting supplies; 
i) 
Approval signature from the division head; and 
j) 
Approval sign-off from Business Office. 
 
All requisitions submitted will be processed within 48 hours of receipt as long as 
merchandise is in stock. 
 
Failure to provide all of the above information can result in delay or not receiving 
supplies. 
 
Call the bookstore for price quotes as necessary. 
 
We are currently working on a supply listing to inform you of available supplies and 
price list.  
 
We also process special orders for items not normally kept in stock. 
 
Please help us to help you. 
 
 
WARRANTY AND RETURN INFORMATION 
 
We want you to be satisfied with your UVI BOOKSTORE purchases.  We encourage you 
to invest some time exploring your product options with our knowledgeable sales 
associates to ensure the product you have selected will meet or exceed your expectations. 
 
The UVI BOOKSTORE does recognize and support product warranties to the fullest 
extent provided by the manufacturer/distributor on all merchandise purchased through the 
store.  However, even with the highest quality products and best manufacturers’ 
warranty, issues may occasionally arise.  When these instances occur, the UVI 
BOOKSTORE can help you maximize your warranty options. To ensure that the broadest 
extent of warranty service options remain available to you, we offer the following: 
 
 
RETURN POLICY 
 
Unopened products can be returned for a full refund or store credit within 10             
working days of original purchase. 
 
All returns must be accompanied by the original sales receipt. 
 
Software must be in its original shrink-wrap. We cannot return software that has been 
opened.  If the media is defective, we will replace it per manufacturer’s guidelines. 
 
Hardware must be returned with all of the original packaging and documentation. 
 
Ink and Toner cartridges must remain sealed for return or exchange. Defective cartridges 
will be tested and replaced as appropriate. 
 
We are unable to sell opened products as new, and our vendors will not accept products 
that have been opened and are not defective.  Therefore, these products cannot be 
returned. 
 
All returns are subject to management approval. 
 
Because most manufacturers require all original packaging to satisfy warranty claims we 
suggest you retain all packaging and documentation for at least 30 days of active product 
use. 
 
Unfortunately, our non-profit status does not allow us to make exceptions to the 
conditions listed above. We will, however, make every effort to resolve any difficulties 
you may experience with your purchase from the UVI Bookstore.  We appreciate your 
understanding and consideration in this area.