Americans with Disabilities Act (ADA) 
Program Complaint Filing Procedure 
 
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by government agencies 
against anyone in the United States based on a disability.   Section 504 of the Rehabilitation Act of 1974 
likewise forbids disability discrimination by any agency receiving federal funding.    
 
Anyone who believes that they have been subjected to disability discrimination by DPW or its affiliates 
may file a complaint with the Department of Public Works’ Office of Civil Rights within 180 days of the 
alleged discrimination: 
Heather Proctor  
Territorial ADA Coordinator 
USVI Department of Public Works 
6002 Anna’s Hope 
St. Croix, VI 00820 
340-773-1664 ext 4225 
711 (TTY TeleRelay Service) 
heather.proctor@dpw.gov.vi 
 
1. Complaints must be in writing and contain the following information: 
a. Name, address, telephone number (or email) of the complainant. 
b. The date or dates on which the alleged discriminatory event or events occurred. 
c. The nature of the discrimination that led the complainant to feel discrimination was a 
factor. 
d. Complainant’s signature and date. 
2. If the Complainant is unable to write a complaint, OCR staff will assist the complainant.  
3. OCR will begin an investigation within fifteen (15) working days of receipt of a complaint. 
4. OCR will contact the complainant in writing no later than thirty (30) working days after receipt of 
complaint for additional information, if needed.  
5. OCR will complete the investigation within ninety (90) working days of receipt of the complaint.  
6. OCR will prepare a written investigation report including a summary description of the incident, 
findings and recommended corrective action. 
7. A closing letter will be provided to the complainant providing five (5) working days from receipt 
of the closing letter to appeal.  If neither party appeals, OCR’s decision is final. 
 
Complaints may also be filed directly with the appropriate federal agency. 
 
For Transit and Public Transportation Services: 
 
 
For Roadway and Pedestrian Facilities:  
Federal Transit Administration (FTA) 
 
 
 
Federal Highway Administration (FHWA) 
Office of Civil Rights 
 
 
 
 
 
Office of Civil Rights 
East Building, 5th Floor 
 
 
 
 
 
E81-105, 8th Floor 
Washington DC 20590  
 
 
 
 
Washington DC 20590  
ftacivilrightscommunications@dot.gov  
 
 
FHWA.ADAcomplaints@dot.gov