Government of the Virgin Islands of the United States 
DEPARTMENT OF HUMAN SERVICES 
 
Press Contact: 
Ryan Nugent 
Director of Communications 
Phone: (340) 725-4924 
ryan.nugent@dhs.vi.gov 
 
For Immediate Release: August 15, 2023 
 
IMPORTANT NOTICE: VIDHS SNAP DOCUMENTS DUE TO SECURE SEPTEMBER BENEFITS 
Are you a SNAP/CASH Households? Did you receive mail from the VI Department of Human Services 
SNAP Office about completing your Recertification Application, Periodic Report, or letter requesting 
additional information? To ensure the receipt of your benefits on September 1, 2023, it is essential to have 
your completed documents returned to the SNAP Office. This includes any Recertification Application, 
Periodic Report, or letters requesting additional information that you may have received from the VI 
Department of Human Services SNAP Office. 
Please pay attention to the due dates on each document received.  If the Recertification Application, 
Periodic Report, or letter requesting additional information are not received by the due dates, your benefits 
would not be automatically uploaded to your card, and this may result in your case being closed.  For first-
time applicants, ensure that your application packets are completed, COPIES OF ALL MANDATARY 
documents are included, and that you have signed the application. 
 
Please contact your case worker or call the SNAP Certification Offices if you have any questions at: 
 
• 
St. Croix – (340)-772-7100 Ext. 7159; 7192 
• 
St. Thomas- (340)-774-0930 Ext. 4303 or (340)-774-2399 
• 
St. John – (340)-774-0930 Ext. 4303 or (340)-774-2399 or (340)-776-6334 or (340)-776-6335 
 
Option to contact our offices and/or to return your documents: 
 
St. Croix 
• 
In person at 41-B Mars Hill, Frederiksted, VI 00820 
• 
Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376 
• 
E-Mail – certoffice.stx@dhs.vi.gov 
• 
Drop box located at 41-B Mars Hill, Frederiksted, VI 00820 
 
St. Thomas and St. John 
• 
In person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802 
• 
E-Mail – certoffice.stt@dhs.vi.gov 
• 
Drop Box located at 1303 Hospital Ground, St. Thomas, VI 00802 
• 
Drop Box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830 
 
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to 
www.fisglobal.com/ebtedgemobile . 
 
For general information, please visit the Department of Human Services website, www.dhs.gov.vi or on 
Facebook at (https://www.facebook.com/usvidhs). 
 
The Department of Human Services (VIDHS) exists to provide social services to members in our 
community with diverse needs. In times of national uncertainty and hardship we act as a safety-net and 
exist to inspire hope and empower change through non-judgmental, quality delivery of needed services and 
resources. Please visit the Department of Human Services website, www.dhs.gov.vi for more information. 
 
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