Government of the Virgin Islands of the United States 
DEPARTMENT OF HUMAN SERVICES 
Press Contact: 
Ryan Nugent 
Director of Communications 
Phone: (340) 725-4924 
ryan.nugent@dhs.vi.gov 
 
For Immediate Release: September 23, 2024 
Reminder: Deadline Approaching for Filing SNAP Reimbursement Claims for 
Stolen Benefits 
The USVI Department of Human Services (VIDHS) is reminding SNAP households that the deadline to 
file reimbursement claims for stolen SNAP benefits due to card skimming, cloning, or other fraudulent 
activities is September 30, 2024. This applies to stolen benefits between October 22, 2022, and 
September 28, 2024. 
Important: SNAP households that shared their EBT card PIN, resulting in stolen benefits, are not eligible 
for reimbursement under this program. 
Claim Submission Process: 
1. Complete the Request for Stolen SNAP Benefits Application.  Application is available at all 
the EBT Issuance offices throughout the USVI territory and DHS web site.  
2. Submission Methods:  Application forms can be dropped off in person, or emailed, using the 
contact information provided below. 
DHS would like to remind SNAP recipients that filing a false claim for the replacement of electronic 
stolen benefits will result in the department initiating an investigation, which can lead to 
disqualification from future participation in the Supplemental Assistance Nutrition Assistance 
Program. 
 
Please contact the Issuance Unit Offices (EBT) with any questions at: 
St. Croix – Phone: (340) 772-7103, (340) 772-7100 ext. 7025 , ext.   
St. Thomas – Phone: (340) 774-0930 Ext. 4390  
St. John – Phone: (340) 776-6334 
 
Options to contact our offices and/or to return your documents:  
St. Croix 
In person at 41-B Mars Hill, Frederiksted, VI 00820 
E-Mail certoffice.stx@dhs.vi.gov 
St. Thomas / St. John 
In person at 1303 Hospital Ground, St. Thomas, VI 00802  
E-Mail certoffice.stt@dhs.vi.gov 
  
St. Thomas / St. John 
In person at 1303 Hospital Ground, St. Thomas, VI 00802  
E-Mail certoffice.stt@dhs.vi.gov 
 
 
 
 
 
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The Department of Human Services (VIDHS) exists to provide social services to members in our 
community with diverse needs. In times of national uncertainty and hardship we act as a safety-net and 
exist to inspire hope and empower change through non-judgmental, quality delivery of needed services 
and resources. Please visit the Department of Human Services website, www.dhs.gov.vi or on Facebook 
(https://www.facebook.com/usvidhs). 
The Bryan-Roach Administration is investing in the Territory’s people, infrastructure, and future through 
transparency, stabilizing the economy, restoring trust in the government, and ensuring that recovery 
projects are completed as quickly as possible. Visit transparency.vi.gov. 
 
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