VIIG INFORMATION TECHNOLOGY SPECIALIST



QO Classified 03 Unclassified KiNew (Revised

DEFINITION:



Under the General Supervision of the Virgin Island’s Inspector General and Deputy VI Inspector General,

this employee works in a confidential capacity to the policymaker. Employee will be primarily responsible

for providing computer technical support, end-user problems, work in computer-based information

systems, software applications, web resources, computer hardware, and any network and enterprise

systems. The employee will serve in a Territory-wide capacity.



This work involves the handling of highly confidential data and material. The employee establishes and

maintains databases applicable to the day-to-day operations of the agency. The employee will also partake

in all policy-making decisions and recommendations relative to handling the agency’s information

technology workload and providing instructional services.



DUTIES (NOT ALL INCLUSIVE):

Handles highly confidential information in the HRIS system.

Assess network infrastructure regularly to ensure it meets the necessary demands of the department.



Must coordinate between the department and vendors and any contractors about the Information

Technology infrastructure and development and consult on potential issues, potential remedies,

recommendations, or efficiency controls.



Diagnoses and remedy problems encountered by end-users.



Loan and configure software and applications.



Website maintenance and updates of information.



Installs and configures server workstations, including operating systems, network devices, and printers.



Provides troubleshooting assistance primarily in determining the cause of system failures due to

malfunctions or any other issues.



Handles the maintenance of all hardware to include printers and desktop computers.

Conducts site assessments to ascertain any problems and provide technical assistance.

Creates electronic data back-up to prevent the loss of information.



Provides logs and report all problems received in a monthly report to the Inspector General.

Implements security measures and protect the department’s data from any outside infiltration.



Handles the installation of any new hardware or software and provide training to employees of its use.


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VIIG Information Technology Specialist Page 3 of 3



FACTOR 4- COMPLEXITY



Work is highly confidential and organizational that involves various duties with changing situations and

pressures. Employee performs a wide variety of complex technical tasks in repairing computer hardware

and software programs and connectivity problems with systems network. The employee provides

guidance and assistance to management and other employees as required. The employee must be familiar

with multiple approaches to solve problems or issues and possess the expertise to choose the most

appropriate ones.



FACTOR 5 - SCOPE AND EFFECT



To provide computer technical support, end-user problems while maintaining databases applicable to the

agency’s day-to-day operations.



FACTOR 6 - PERSONAL CONTACTS



Employee maintains regular contacts with inter-agency system clients, vendors, and co-workers to resolve

networking systems, hardware/software problems.



FACTOR 7 -PURPOSE OF CONTACTS



The purpose of the many contacts is to obtain information concerning hardware, configuration, and



_ networking system problems to isolate and debug them.



FACTOR 8 —- PHYSICAL DEMANDS



Physical demands include lifting, moving PC and peripheral equipment, boxes of equipment, pulling,

installing cables and wiring, bending, stooping, climbing, walking, driving, and extended periods of

sitting.



FACTOR 9 — WORK ENVIRONMENT



Work environment involves usual everyday hazards or discomforts typical of offices, meeting and training

rooms, comfortable levels of temperature, ventilation, lighting, and sound are inherent in the work

environment. The employee works in an office while maintaining the databases applicable to the day-to-

day operations of the agency. The employee is required to travel between districts.



MINIMUM QUALIFICATIONS:



Bachelor’s Degree from a recognized institution of higher learning in Computer Science, Information

Systems, Data Processing, or closely related field and three (3) years’ experience. OR: An associate degree

from a recognized college or university majoring in Computer Science, Information Systems, Data

Processing, or a closely related field and five (5) years working experience on PC systems and MIS

environment.



X

Date: March 1, 2021 Pe

fa’ dinen



Director, Division of Personnel