Government of the Virgin Islands of the United States 
DEPARTMENT OF HUMAN SERVICES 
Press Contact: 
Ryan Nugent 
Director of Communications 
Phone: (340) 718-2980 
ryan.nugent@dhs.vi.gov 
 
For Immediate Release: April 24, 2026 
 
Important Reminder: U.S. Virgin Islands SNAP/CASH Documentation Due for 
May 1st Benefit Issuance 
U.S. VIRGIN ISLANDS - The USVI Department of Human Services (VIDHS) Division of Family Assistance, 
Certification Unit continues its ongoing efforts to inform clients and the community of the advantage of timely 
submission of applications and other documents. The Certification Unit wishes to remind all Supplemental 
Nutrition Assistance Program (SNAP/CASH) households in the U.S. Virgin Islands of the approaching deadline 
for the submission of important Recertification Applications, Periodic Reports, and additional information 
documents. 
 
Here's what you need to know: 
1. Review Due Dates: It is important that you carefully review the due dates specified on each 
document you have received. These due dates are critical to maintaining your benefits without 
interruption. Please include all copies of requested documents along with your recertification 
package or Periodic Report (if you have any changes to your household). 
2. Timely Submission: Failure to submit your Recertification Applications, Periodic Reports, or 
requested additional information by the designated due dates may result in the suspension of your 
benefit uploads to your EBT card. In some instances, this may lead to the closure of your case, and 
you will have to reapply. 
 
3. All applicants MUST be Interviewed: As usual clients will receive notification of the date and time 
for their IN-PERSON INTERVIEW. If you cannot attend your scheduled In-Person interview date and 
time, you MUST contact your caseworker to reschedule. Clients may request a telephone interview 
but MUST contact their caseworker to schedule a telephone interview. Failure to make contact and 
missing your interview will result in delays in your benefits or your case being closed for failure to be 
interviewed. 
 
4. First-Time Applicants: If you are a first-time applicant, please ensure the following: 
• 
Complete your application packets in full to avoid delays. 
• 
Include COPIES OF ALL MANDATORY documents. 
• 
Include your full name; mailing and physical address; sign and date your application 
for processing. 
5. Keep Your Mailing Address Updated: 
Clients are reminded that it is their responsibility to update and notify the Department of Human 
Services immediately if their mailing address changes. Accurate mailing information is essential to 
ensure you receive important notices, interview appointments, and benefit-related correspondence in a 
timely manner. Failure to do so can result in missed deadlines, delayed benefits, or case closures. 
Please contact your case worker or call the Certification Unit Offices with any questions at: 
St. Croix – Phone: (340) 772-7100 Ext. 7159; 7066; 7012 
St. Thomas – Phone: (340) 774-0930 Ext. 4303; or (340) 774-2399 
St. John – Phone: (340) 774-0930 Ext. 4275; (340) 725-6221; or (340) 776-6334 
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Options to contact our offices and/or to return your documents: 
St. Croix 
In person at 41-B Mars Hill, Frederiksted, VI 00820 
Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376 
E-Mail – certoffice.stx@dhs.vi.gov 
Drop box located at 41-B Mars Hill, Frederiksted, VI 00820 
 
St. Thomas/Water Island and St. John 
In person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802 
E-Mail – certoffice.stt@dhs.vi.gov 
Drop Box located at 1303 Hospital Ground, St. Thomas, VI 00802 
Drop Box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830 
 
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to the EBT App 
at www.fisglobal.com/ebtedgemobile. 
 
The Department of Human Services (VIDHS) exists to provide social services to members in our 
community with diverse needs. In times of national uncertainty and hardship we act as a safety-net and 
exist to inspire hope and empower change through non-judgmental, quality delivery of needed services 
and resources. Please visit the Department of Human Services website, www.dhs.gov.vi or on Facebook 
(https://www.facebook.com/usvidhs). 
 
The Bryan-Roach Administration is investing in the Territory’s people, infrastructure, and future through 
transparency, stabilizing the economy, restoring trust in the government, and ensuring that recovery 
projects are completed as quickly as possible. Visit transparency.vi.gov. 
 
 
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