Government of the Virgin Islands of the United States 
DEPARTMENT OF HUMAN SERVICES 
Press Contact: 
Ryan Nugent 
Director of Communications 
Phone: (340) 725-4924 
ryan.nugent@dhs.vi.gov 
 
For Immediate Release: July 8, 2024 
 
Important Reminder: U.S. Virgin Islands SNAP/CASH Documentation Due for      
August 1st Benefit Issuance 
U.S. VIRGIN ISLANDS - The USVI Department of Human Services (VIDHS) Division of Family Assistance, 
Certification Unit continues its ongoing efforts to inform clients and the community of the advantage of timely 
submission of applications and other documents. The Certification Unit wishes to remind all Supplemental 
Nutrition Assistance Program (SNAP/CASH) households in the U.S. Virgin Islands of the approaching deadline 
for the submission of important Recertification Applications, Periodic Reports, and additional information 
documents. 
 
Here's what you need to know: 
 
1. Review Due Dates: It is important that you carefully review the due dates specified on each 
document you have received. These due dates are critical to maintaining your benefits without 
interruption. Please include all copies of requested documents along with your recertification 
package or Periodic Report (if you have any changes to your household). 
 
2. Timely Submission: Failure to submit your Recertification Applications, Periodic Reports, or 
requested additional information by the designated due dates may result in the suspension of your 
benefit uploads to your EBT card. In some instances, this may lead to the closure of your case, and 
you will have to reapply. 
3. First-Time Applicants: If you are a first-time applicant, please ensure the following: 
• 
Complete your application packets in full to avoid delays. 
• 
Include COPIES OF ALL MANDATORY documents. 
• 
Include your full name; mailing and physical address; sign and date your application 
for processing. 
 
4. Helpful tip: Please ensure that your case number is on all your documents. 
 
Please contact your case worker or call the Certification Unit Offices with any questions at: 
St. Croix – Phone: (340) 772-7100 Ext. 7159; 7166 
St. Thomas – Phone: (340) 774-0930 Ext. 4303 or (340) 774-2399 
St. John – Phone: (340) 774-0930 Ext. 4303; (340) 774-2399 or (340) 776-6334 
 
Options to contact our offices and/or to return your documents: 
St. Croix 
In person at 41-B Mars Hill, Frederiksted, VI 00820 
Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376 
E-Mail – certoffice.stx@dhs.vi.gov 
Drop box located at 41-B Mars Hill, Frederiksted, VI 00820 
Facsimile: (340) 772-9591 
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For Immediate Release July 8, 2024  
Page 2 
 
St. Thomas/Water Island and St. John 
In person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802 
E-Mail – certoffice.stt@dhs.vi.gov 
Drop Box located at 1303 Hospital Ground, St. Thomas, VI 00802 
Drop Box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830 
Facsimile: (340) 777-5449 
 
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to the EBT App 
at www.fisglobal.com/ebtedgemobile. 
 
The Department of Human Services (VIDHS) exists to provide social services to members in our 
community with diverse needs. In times of national uncertainty and hardship we act as a safety-net and 
exist to inspire hope and empower change through non-judgmental, quality delivery of needed services 
and resources. Please visit the Department of Human Services website, www.dhs.gov.vi or on Facebook 
(https://www.facebook.com/usvidhs). 
 
The Bryan-Roach Administration is investing in the Territory’s people, infrastructure, and future through 
transparency, stabilizing the economy, restoring trust in the government, and ensuring that recovery 
projects are completed as quickly as possible. Visit transparency.vi.gov. 
 
 
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