How to Submit 
your Medicaid 
Application: 
3 Easy Ways
Need help? It’s best to visit your 
local office or email us directly.   
We’re committed to helping you 
every step of the way!
Submit your Medicaid application by using one of the options below. 
Deliver to staff member at one of 
the following offices:
■
St. Croix : 41-B Mars Hill,
Frederiksted, VI 00840
■
St. Thomas: Department of
Human Services, 1303 Hospital
Ground BLDG A, St. Thomas, VI
00802-6722
■
St. John: Department Of Human
Services Certification Office,
Multi-Purpose Building, 307
Enighed Contant Cruz Bay, St.
John , VI 00830
Email clearly scanned 
documents to:
■
stxmap@dhs.vi.gov if you live                               
in St. Croix
■
sttjmap@dhs.vi.gov if you 
live in St. Thomas or St. John
■
Type “[Your Name] – Medicaid 
Application” in the subject line 
of your email and include your 
full name, current mailing 
address, and phone number in 
the body of the email.
Mail your documents to:
■
St. Croix: Department of Human
Services – Medicaid Office, 41-B
Mars Hill, Frederiksted, VI 00840
■
St. Thomas: Department of
Human Services – Medicaid
Office,1303 Hospital Ground
BLDG A, St. Thomas, VI
00802-6722
Bring Documents 
to an Office
Email Your 
Documents
Mail Your 
Documents
What Happens After Submission?
1.
We will review your application and all
required documentation.
2.
If something is missing, we will notify you.
3.
You’ll receive a decision soon after we
have all required documentation.
Make sure your mailing address, 
phone number, and alternate contact 
info are accurate and easy to read 
on every document—this helps us 
provide updates and avoid delays.