Banking, Insurance and Financial Regulation 
Customer Satisfaction Survey 
 
Please complete this form and drop it in the box designated or mail to 
the Lieutenant Governor’s Office: 
 
1131 King Street, Suite 101 
   or   5049 Kongens Gade  
Christiansted, St. Croix 00820         Charlotte Amalie, St. Thomas 00802 
 
 
When I called or visited the office, the person answering the telephone or sitting at 
the reception desk was: 
□ 
Courteous and helpful 
□ 
Somewhat helpful 
□ 
Not very helpful 
□ 
Uninterested 
□ 
Rude 
 
The person who served me at this office was: 
□ 
Courteous and helpful 
□ 
Not very helpful 
□ 
Uninterested 
□ 
Refused to help 
□ 
Rude 
 
The service I received at this office was: 
□ 
Excellent 
□ 
Good 
□ 
Satisfactory 
□ 
Unsatisfactory 
□ 
Poor 
 
 
The timeliness of response was: 
□ 
Excellent 
□ 
Good 
□ 
Satisfactory 
□ 
Unsatisfactory 
□ 
Poor 
 
Accuracy of the information was:  
□ 
Excellent 
□ 
Good 
□ 
Satisfactory 
□ 
Unsatisfactory 
□ 
Poor 
 
I visit this office: 
□ 
Frequently 
□ 
Not Frequently 
□ 
Rarely 
 
WEBSITE USERS ONLY: 
 
Is our website user-friendly? 
□ 
Yes 
□ 
No 
 
If no, reason? 
 
 
 
Was it helpful in providing useful information? 
□ 
Yes 
□ 
No 
 
If no, reason? 
 
 
 
Is there anything you would like to see on our website? 
 
 
 
 
How often do you visit the Lieutenant Governor website? 
□ 
Frequently 
□ 
Not Frequently 
□ 
Rarely 
 
 
 
 
 
ADDITIONAL COMMENTS 
 
Explain reason for calling or visiting the office or browsing our website:  
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Other Comments or Suggestions: __________________________________ 
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_____________________________________________________________ 
 
Optional: 
 Name: _________________________ 
Telephone Number: _________________________